Ribbon Connect Help
Ribbon Connect for Microsoft Teams Direct Routing
Access to Ribbon Support Pages and Videos
Ribbon Connect for Microsoft Teams Direct Routing is sold and supported by Ribbon authorized partners and distribution partners. Ribbon Communications provides technical support to those partners. Customers and end-users that need support should engage with the authorized partner that sold and supports their Ribbon Connect deployment. Ribbon’s Inside Sales organization can provide assistance contacting that partner if needed. Send email to Rbbn_insidesales@rbbn.com
Support for Ribbon Authorized Partners
Ribbon Partner Portal – Login required. Use the Portal to get product and sales training information as well as links to Ribbon Support sites and Documentation.
Ribbon Support Portal – Login Required. Use this portal to open support tickets. Critical Support is available at:
- Global Support Assistance Center +1-833-RIBBON1 – 1-833-742-2661
- Japan Support Assistance Center +81-3-6455-2150 (Japanese Language Support)
Ribbon Connect Knowledge Base - Login required. The Knowledge Base includes over 50 tutorials on common issues and questions as well as interoperability guides for SIP Trunking providers and PBXs. It also provides administrative and troubleshooting guides for Microsoft Teams. Below are quick links to popular topics including:
Ribbon Connect - PBX Setup Guide
Ribbon Connect - PBX Interoperability Test Plan
Ribbon Connect - PBX Interoperability List
Ribbon Connect - PBX Template Request Form
Ribbon Connect - PBX Advanced Call Handling Scenarios
Ribbon Connect - SIP Trunk Provider Setup Guide
Ribbon Connect - SIP Trunk Provider Interoperability Test Plan
Ribbon Connect- SIP Trunk Template Request Form
Ribbon Connect - Microsoft Teams Administration Setup Guide
Ribbon Connect - Microsoft Teams Click to Dial Setup Guide
Ribbon Connect - Microsoft Teams Troubleshooting Guide
Ribbon Connect White Label Request Form
Ribbon Connect - Understanding User Roles
Quick Reference Guides – No login Required. Downloadable Ribbon Connect portal quick reference guides for partner or distributor administrators.
Tutorial Videos – No Login Required. Short videos that step partners and distributors through the Ribbon Connect Portal hierarchy as well common administrative tasks. The videos are tailored based on the administrator’s role.
- Ribbon Connect for Microsoft Teams - Direct Routing: Connect Portal Introduction Tutorial
Introduction Video: A high-level tutorial for both distributors and partners. The tutorial includes an overview of the Ribbon Connect Portal, along with the distributor’s roles and responsibilities.
- Ribbon Connect Portal Distributor Admin Tutorial
Distributor Administrator: A detailed tutorial for distributor administrators and account managers. This video illustrates common processes executed by distributors, including setting up partner and customer accounts as well as allocating services to those accounts.
- Ribbon Connect Portal Partner Admin Tutorial
Partner Administrator: A detailed tutorial for partner administrators. This video illustrates common processes executed by partners, including adding users, connecting SIP Trunks, associating PBXs and integrating with Microsoft 365.
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Support for Ribbon Connect CustomersCustomers and end-users that need support should engage with the authorized partner that sold and supports their Ribbon Connect deployment. Ribbon’s Inside Sales organization can offer assistance contacting that partner, if needed. Send email to rbbn_insidesales@rbbn.com |